{"data":{"id":12820,"title":"Insurance FAQ and Update","rsi_url":"https:\/\/robertsspaceindustries.com\/comm-link\/transmission\/12820-Insurance-FAQ-And-Update","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-links\/12820","api_public_url":"https:\/\/api.star-citizen.wiki\/comm-links\/12820","channel":"Undefined","category":"Undefined","series":"None","images":[{"id":206,"name":"Starcitizen-Wallpaper6-1920x1080.jpg","rsi_url":"https:\/\/robertsspaceindustries.com\/media\/02zgw7r8pxufxr\/source\/Starcitizen-Wallpaper6-1920x1080.jpg","alt":"","size":261765,"mime_type":"image\/jpeg","last_modified":"2013-07-19T05:27:02+00:00","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/206","similar_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/206\/similar"}],"images_count":1,"translations":{"en_EN":"Welcome back, citizens! For those of you in the USA we hope you had a relaxing holiday weekend and that you were able to take advantage of the grace period for pledges.\n\nThat is now over. Anyone that joins going forward will have to pay slightly more for the base packages and won\u2019t have lifetime insurance. The limited-time add-ons such as the Retaliator Bomber have been taken down.\n\nExisting backers will still be able to upgrade to any of the original packages at the original prices for the next 12 months. As an added bonus for all backers that purchased a ship before November 26th any additional ships you purchase for your account during the next twelve months will have lifetime insurance.\n\nWe\u2019re looking forward to sharing more about the game and the team in the coming months. For now, we are going to address several issues of immediate importance to Star Citizens. Stretch Goals\n\nIt\u2019s almost unbelievable, but we\u2019re now to almost to $7 million in pledges! Thank you all for the incredible continued support. We\u2019ve had a lot of questions about adding additional stretch goals. What will hitting $7 million or $8 million add to the game? Things have moved so fast that in the short term we don\u2019t feel comfortable setting them: we listed everything we wanted to add, figured out what it would cost and you earned that. The honest truth is that additional money from crowd funding means adding an ever-increasing amount of detail to the game\u2026 More unique locations in a system, more NPCs, more varied animations and so on. More dollars allows us to hire more artists, programmers and designers to flesh out the universe of Star Citizen. When things have calmed down we may be able to quantify this, but for now, know each extra dollar goes to making a richer game on release.\nCustomer Service\nOne issue we\u2019re having trouble with is keeping up with the volume of customer service requests for corrections on billing, unlinked accounts, adjustments to packages and add-ons in players accounts. We\u2019re a very small company and never expected to have almost 100,000 customers this early in the process. Luckily the fact that we\u2019ve done so well in raising funds allows us to invest in the area of customer service to better serve you all. We are actively looking to hire people for customer service, but this will take time to complete the interview and hiring process. In the interim our small staff has been wearing multiple hats during the campaign to help. We do need to get back to the task of building this game so please be patient over the next few weeks while we bring on dedicated customer support team members. The good news is that we\u2019re not under the gun: there\u2019s no campaign deadline looming and so hopefully we can take everything a little more slowly. We\u2019re sorry for the delay, but there are thousands of messages still to sort through. Users have become accustomed to contacting us through Kickstarter, Intercom and even through personal e-mail accounts. For now, we would ask that everyone who needs support switch to using one of these general e-mail addresses accessible to multiple team members: billing@cloudimperiumgames.com \u2013 questions about your account or billing; missing pledges, incorrect charges and the like\n\nadmin@cloudimperiumgames.com \u2013 questions about the game itself; features, design plans and so on\n\ninfo@cloudimperiumgames.com \u2013 questions about Cloud Imperium or general questions not about the game itself\n\nhr@cloudimperiumgames.com \u2013 employment inquiries\n\npress@cloudimperiumgames.com \u2013 media requests\n\nOne other change: in the past we\u2019ve been manually changing pledges, tiers, add-ons and the like. Instead we\u2019re switching to a system that will let you make these changes yourself. If you\u2019d like to change a Hornet for a Cutlass, a Make Mine a Double for a Constellation or trade your Wingnut pledge for the digital one and an additional add-on you will be able to do this yourself in the near future from the \u201cYour Account\u201d section. Until then, please hold tight while the web team adds this functionality! Insurance\nOne major issue we\u2019ve seen come up time and again in the past week is that of ship insurance. What does it mean, how do you get it, who is eligible and so forth. We\u2019ve put together the following short FAQ document to try to explain the topic: What is insurance?\n\nPilots in Star Citizen can purchase insurance policies for their ships, modifications and cargo. This ensures that your ship will be replaced and\/or its modifications and cargo will be subsidized should you be destroyed in a fight or accident. As in real life, insurance policies must be maintained: you must pay a regular fee in galactic credits (the in-game currency) or your policy will lapse and you will not receive a payout or a ship replacement when your ship is destroyed.\nWill this Insurance cost a lot?\nLike in real-life insurance should be a relatively small part of your regular in game expenses which will also include paying landing fees, trade tariffs (if in a system with lots of infrastructure and law and order), fuel (if you don\u2019t collect it yourself from a gas giant), buying cargo to trade, hiring help, making upgrades to your ship or even buying a whole new ship. Some of the additional policies like upgrade or cargo insurance will be rated based on risk levels. Risk level 1 being the safest systems and risk level 5 being the most dangerous system that is insurable for cargo or upgrades. Any risk level over 5 is un-insurable. A risk 3 policy for cargo will cover you for all cargo losses in a risk 3 system or below. The higher the risk level of the policy the more it will cost. As with the base insurance this will not be crippling financially but instead be a reasonable running cost that relates to the risk \/ reward profile of the systems flown. How do I get lifetime insurance?\n\nAnyone who pledged for a copy of Star Citizen before November 26, 2012 automatically has lifetime insurance on their pledge ships; this protects the investment you made in the game in perpetuity. Anyone who pledged for a copy on or after November 26th starts with a finite insurance package for their ship. This can be anywhere from 2 months to 12 months depending on the ship and policy type. Lifetime insurance does not exist for modifications or cargo.\nWhat happens if I don\u2019t have insurance?\n\nYour character will have to buy a new ship with any credits he has, or if he doesn\u2019t have enough credits fly missions for a third party (both NPC and player) until he\u2019s earned enough to buy his own ship again.\nWill ships I add to my account have lifetime insurance?\n\nUsers who registered and bought at least one ship before November 26, 2012 can purchase additional ships with lifetime insurance for the next twelve months of development. Users who registered on or after November 26, 2012 can purchase additional ships with variable length starter insurance policies ranging from two months to twelve months.\nCan I trade my lifetime insurance ship?\n\nYes. The lifetime insurance will follow the ship hull when it is legally sold or gifted. If the ship is stolen or otherwise captured, the policy will not transfer.\nWill my insurance carry over to ships I earn in the finished game?\n\nNo, and you cannot transfer insurance policies from one ship to another.\nCan I use my insurance as an excuse to simply ram other ships to death knowing I will get my ship back?\n\nYou can, but this will be a very bad idea as it is inconvenient and time consuming in getting your replacement ship ready to go again. Additionally there will be an increasing delay in replacing your ship every time you make a claim within a certain period of time.\nCan I insure alien or one-off ships?\n\nYou can not insure them through the standard UEE-bonded insurance process, although other options will be available. The only exception is the limited number of Vanduul fighters sold through the RSI site during the pledge campaign; these ships do have lifetime insurance included.\nWhat will you do to combat insurance fraud?\nA ship cannot be sold without a legitimate hull id code. Claiming on the insurance policy invalidates the hull code on your previous ship, so if it was captured or stolen the new owner will be unable to sell the ship at a regular ship dealer. Additionally if you have claimed on a policy and someone is flying the stolen ship in a well policed system, the hull id will mark it as a stolen ship, the law will be after you and landing privileges will be denied on any lawful planet. You will be able to fly a \u201chot\u201d ship to the less savory parts of the Star Citizen universe, where you will probably be able to land and may be able to purchase a fake hull id code, but it will take effort and not necessarily be cheap. Finally the Advocacy takes insurance fraud very seriously. If it can be proven that a player has colluded with another player to defraud the insurance company, that hull\u2019s lifetime insurance will be invalidated and the player may have to pay a large amount of credits to keep their record clean and not be marked as a wanted criminal. The Coming Weeks\nWe will continue to bring you in game fiction as we have previously, the schedule is Monday for Kid Crimson, Wednesday for various info bursts from the Star Citizen galaxy and Friday for the latest Cal Mason episode. We will be sharing development updates as they happen, and will also give all our backers a \u201cWeekly\u201d report\n\nWe hope to have the new forum software integrated with the old forum content by next week, so you can be using a much more friendly and powerful forum system,\n\nWe also plan to bring a live webcast for our subscribers on a weekly basis, making this available to the rest of the community afterwards via our YouTube channel. Wingman, the Lamp and Sandi will all feature, as well as questions from the community about the game and interviews with various team members. We will start this webcast once we moved into our new office space in Austin next month.\n\nFinally once all the Kickstarter Star Citizens are integrated, which will take a couple of weeks as we await final data from Kickstarter, we can bring up a \u201cbacker wall\u201d and switch on things like Galactapedia, Engineering and the Holo-Viewer.\n\nA lot to do, but it will be fun and we\u2019re glad to have you all on the journey!","de_DE":"Willkommen zur\u00fcck, B\u00fcrger! F\u00fcr diejenigen unter Ihnen in den USA hoffen wir, dass Sie ein entspanntes Urlaubswochenende hatten und dass Sie die Gnadenfrist f\u00fcr Zusagen nutzen konnten.\n\nDas ist jetzt vorbei. Jeder, der sich k\u00fcnftig anschlie\u00dft, muss etwas mehr f\u00fcr die Basispakete bezahlen und hat keine Lebensversicherung. Die zeitlich begrenzten Add-ons wie der Vergeltungsbomber wurden entfernt.\n\nBestehende Backer k\u00f6nnen in den n\u00e4chsten 12 Monaten weiterhin auf jedes der Originalpakete zu den Originalpreisen upgraden. Als zus\u00e4tzlichen Bonus f\u00fcr alle Geldgeber, die ein Schiff vor dem 26. November gekauft haben, haben alle zus\u00e4tzlichen Schiffe, die Sie in den n\u00e4chsten zw\u00f6lf Monaten f\u00fcr Ihr Konto gekauft haben, eine Lebensversicherung.\n\nWir freuen uns darauf, in den kommenden Monaten mehr \u00fcber das Spiel und die Mannschaft zu erfahren. Im Moment werden wir uns mit mehreren Themen befassen, die f\u00fcr Star Citizens von unmittelbarer Bedeutung sind.\n\n\nStretch Ziele\n\nEs ist fast unglaublich, aber wir haben jetzt fast 7 Millionen Dollar an Zusagen! Vielen Dank an alle f\u00fcr die unglaubliche kontinuierliche Unterst\u00fctzung. Wir hatten viele Fragen \u00fcber das Hinzuf\u00fcgen zus\u00e4tzlicher Stretchziele. Was bringt es, 7 Millionen oder 8 Millionen Dollar in das Spiel zu bringen? Die Dinge sind so schnell gegangen, dass wir uns kurzfristig nicht wohl f\u00fchlen, sie einzustellen: Wir haben alles aufgelistet, was wir hinzuf\u00fcgen wollten, herausgefunden, was es kosten w\u00fcrde, und das haben Sie sich verdient. Die ehrliche Wahrheit ist, dass zus\u00e4tzliches Geld aus der Massenfinanzierung bedeutet, dem Spiel immer mehr Details hinzuzuf\u00fcgen.... Einzigartigere Orte in einem System, mehr NSCs, vielf\u00e4ltigere Animationen und so weiter. Mehr Dollar erlaubt es uns, mehr K\u00fcnstler, Programmierer und Designer einzustellen, um das Universum von Star Citizen zu vervollst\u00e4ndigen. Wenn sich die Dinge beruhigt haben, k\u00f6nnen wir dies vielleicht quantifizieren, aber im Moment wissen wir, dass jeder zus\u00e4tzliche Dollar dazu beitr\u00e4gt, ein reicheres Spiel auf den Markt zu bringen.\nKundenbetreuung\n\nEin Problem, mit dem wir Probleme haben, ist, mit dem Volumen der Kundendienstanfragen nach Korrekturen bei der Abrechnung, nicht verlinkten Konten, Anpassungen von Paketen und Add-ons in Spielerkonten Schritt zu halten. Wir sind ein sehr kleines Unternehmen und h\u00e4tten nie erwartet, dass wir so fr\u00fch im Prozess fast 100.000 Kunden haben. Gl\u00fccklicherweise erlaubt uns die Tatsache, dass wir bei der Mittelbeschaffung so gut abgeschnitten haben, dass wir in den Bereich Kundenservice investieren k\u00f6nnen, um Sie alle besser zu bedienen. Wir sind aktiv auf der Suche nach Mitarbeitern f\u00fcr den Kundenservice, aber das wird Zeit brauchen, um das Interview und den Einstellungsprozess abzuschlie\u00dfen. In der Zwischenzeit trugen unsere kleinen Mitarbeiter w\u00e4hrend der Hilfskampagne mehrere H\u00fcte. Wir m\u00fcssen uns wieder der Aufgabe widmen, dieses Spiel zu entwickeln, also seien Sie bitte geduldig in den n\u00e4chsten Wochen, w\u00e4hrend wir engagierte Mitglieder des Kundensupportteams einstellen. Die gute Nachricht ist, dass wir nicht unter Druck stehen: Es gibt keinen Kampagnenschluss, und so k\u00f6nnen wir hoffentlich alles ein wenig langsamer angehen. Es tut uns leid f\u00fcr die Versp\u00e4tung, aber es gibt noch Tausende von Nachrichten, die wir noch bearbeiten m\u00fcssen. Die Benutzer haben sich daran gew\u00f6hnt, uns \u00fcber Kickstarter, Intercom und sogar \u00fcber pers\u00f6nliche E-Mail-Konten zu kontaktieren. F\u00fcrs Erste m\u00f6chten wir alle, die Unterst\u00fctzung ben\u00f6tigen, bitten, auf die Verwendung einer dieser allgemeinen E-Mail-Adressen umzusteigen, die f\u00fcr mehrere Teammitglieder zug\u00e4nglich sind:\n\n\nbilling@cloudimperiumgames.com - Fragen zu Ihrem Konto oder Ihrer Abrechnung; fehlende Zusagen, falsche Geb\u00fchren und dergleichen admin@cloudimperiumgames.com - Fragen zum Spiel selbst; Features, Designpl\u00e4ne und so weiter info@cloudimperiumgames.com - Fragen zu Cloud Imperium oder allgemeine Fragen nicht zum Spiel selbst hr@cloudimperiumgames.com - Stellenanfragen press@cloudimperiumgames.com - Medienanfragen\n\nEine weitere \u00c4nderung: In der Vergangenheit haben wir Versprechen, Ebenen, Add-ons und dergleichen manuell ge\u00e4ndert. Stattdessen wechseln wir zu einem System, mit dem Sie diese \u00c4nderungen selbst vornehmen k\u00f6nnen. Wenn Sie eine Hornisse gegen ein Entermesser, eine Make Mine gegen ein Double gegen eine Konstellation tauschen oder Ihr Wingnut-Versprechen gegen das digitale und ein zus\u00e4tzliches Add-on tauschen m\u00f6chten, k\u00f6nnen Sie dies in naher Zukunft selbst im Bereich \"Ihr Konto\" tun. Bis dahin halten Sie sich bitte fest, w\u00e4hrend das Web-Team diese Funktionalit\u00e4t hinzuf\u00fcgt!\nVersicherung\n\nEin wichtiges Thema, das in der vergangenen Woche immer wieder auftauchte, ist die Schiffsversicherung. Was bedeutet es, wie bekommt man es, wer ist berechtigt und so weiter. Wir haben das folgende kurze FAQ-Dokument zusammengestellt, um zu versuchen, das Thema zu erkl\u00e4ren: Was ist eine Versicherung?\n\nPiloten in Star Citizen k\u00f6nnen Versicherungen f\u00fcr ihre Schiffe, Modifikationen und Fracht abschlie\u00dfen. So wird sichergestellt, dass Ihr Schiff ersetzt und\/oder modifiziert wird und die Ladung subventioniert wird, falls Sie bei einem Kampf oder Unfall zerst\u00f6rt werden. Wie im wirklichen Leben m\u00fcssen Versicherungspolicen gepflegt werden: Sie m\u00fcssen eine regul\u00e4re Geb\u00fchr in galaktischen Credits (der Spielw\u00e4hrung) zahlen, sonst verf\u00e4llt Ihre Police und Sie erhalten keine Auszahlung oder einen Schiffsersatz, wenn Ihr Schiff zerst\u00f6rt wird.\nWird diese Versicherung viel kosten?\n\nWie in der realen Lebensversicherung sollte ein relativ kleiner Teil Ihrer regul\u00e4ren Spielkosten sein, die auch die Zahlung von Landegeb\u00fchren, Handelsz\u00f6llen (wenn in einem System mit viel Infrastruktur und Recht und Ordnung), Treibstoff (wenn Sie es nicht selbst von einem Gasriesen abholen), den Kauf von Fracht f\u00fcr den Handel, die Einstellung von Hilfe, die Durchf\u00fchrung von Upgrades auf Ihrem Schiff oder sogar den Kauf eines ganz neuen Schiffes beinhalten. Einige der zus\u00e4tzlichen Policen wie Upgrade- oder Frachtversicherung werden auf der Grundlage des Risikos bewertet. Risikostufe 1 ist das sicherste System und Risikostufe 5 das gef\u00e4hrlichste System, das f\u00fcr Fracht oder Upgrades versicherbar ist. Jedes Risikoniveau \u00fcber 5 ist nicht versicherbar. Eine Risiko-3-Versicherung f\u00fcr Fracht deckt Sie f\u00fcr alle Ladungsverluste in einem Risiko-3-System oder darunter ab. Je h\u00f6her das Risikoniveau der Police, desto mehr wird sie kosten. Wie bei der Basisversicherung wird dies nicht finanziell l\u00e4hmend sein, sondern eine angemessene Betriebskostenbelastung, die sich auf das Risiko-\/Ertragsprofil der geflogenen Systeme bezieht.\n\n\nWie schlie\u00dfe ich eine Lebensversicherung ab?\n\nJeder, der vor dem 26. November 2012 eine Kopie von Star Citizen versprochen hat, hat automatisch eine Lebensversicherung auf seinen Versprechensschiffen; dies sch\u00fctzt die Investition, die Sie in das Spiel get\u00e4tigt haben, auf Dauer. Jeder, der am oder nach dem 26. November eine Kopie versprochen hat, beginnt mit einem endlichen Versicherungspaket f\u00fcr sein Schiff. Dies kann je nach Schiff und Vertragsart zwischen 2 Monaten und 12 Monaten betragen. Eine Lebensversicherung f\u00fcr Umbauten oder Ladungen besteht nicht.\nWas passiert, wenn ich keine Versicherung habe?\n\nDein Charakter muss ein neues Schiff mit allen Credits kaufen, die er hat, oder wenn er nicht genug Credits hat, um Missionen f\u00fcr einen Dritten (NSC und Spieler) zu fliegen, bis er genug verdient hat, um wieder sein eigenes Schiff zu kaufen.\nHaben Schiffe, die ich meinem Konto hinzuf\u00fcge, eine Lebensversicherung?\n\nNutzer, die sich vor dem 26. November 2012 registriert und mindestens ein Schiff gekauft haben, k\u00f6nnen f\u00fcr die n\u00e4chsten zw\u00f6lf Monate der Entwicklung zus\u00e4tzliche Schiffe mit Lebensversicherung erwerben. Benutzer, die sich am oder nach dem 26. November 2012 registriert haben, k\u00f6nnen zus\u00e4tzliche Schiffe mit einer Starterversicherung variabler L\u00e4nge zwischen zwei Monaten und zw\u00f6lf Monaten abschlie\u00dfen.\nKann ich meine Lebensversicherung eintauschen?\n\nJa, die Lebensversicherung folgt dem Schiffsk\u00f6rper, wenn er legal verkauft oder begabt wird. Wenn das Schiff gestohlen oder anderweitig erobert wird, wird die Police nicht \u00fcbertragen.\nWird meine Versicherung auf Schiffe \u00fcbertragen, die ich im fertigen Spiel verdiene?\n\nNein, und Sie k\u00f6nnen keine Versicherungspolicen von einem Schiff auf ein anderes \u00fcbertragen.\nKann ich meine Versicherung als Ausrede benutzen, um einfach andere Schiffe zu Tode zu rammen, weil ich wei\u00df, dass ich mein Schiff zur\u00fcckbekomme?\n\nSie k\u00f6nnen, aber das wird eine sehr schlechte Idee sein, da es unangenehm und zeitaufwendig ist, Ihr Ersatzschiff wieder einsatzbereit zu machen. Zus\u00e4tzlich wird es eine zunehmende Verz\u00f6gerung beim Austausch Ihres Schiffes geben, wenn Sie innerhalb eines bestimmten Zeitraums einen Schaden geltend machen.\nKann ich fremde oder einmalige Schiffe versichern?\n\nSie k\u00f6nnen sie nicht durch den standardm\u00e4\u00dfigen UEE-versicherungsprozess versichern, obwohl andere Optionen verf\u00fcgbar sein werden. Die einzige Ausnahme ist die begrenzte Anzahl von Vanduul-Kampfjets, die w\u00e4hrend der Versprechenskampagne \u00fcber die RSI-Website verkauft wurden; diese Schiffe haben eine Lebensversicherung inklusive.\nWas werden Sie tun, um Versicherungsbetrug zu bek\u00e4mpfen?\n\nEin Schiff kann nicht ohne einen legitimen Rumpf-ID-Code verkauft werden. Die Inanspruchnahme der Versicherungspolice f\u00fchrt zur Ung\u00fcltigkeit des Kaskocodes auf Ihrem vorherigen Schiff, so dass der neue Eigent\u00fcmer, wenn es gefangen genommen oder gestohlen wurde, das Schiff nicht bei einem regul\u00e4ren Schiffsh\u00e4ndler verkaufen kann. Zus\u00e4tzlich, wenn Sie sich auf eine Richtlinie berufen haben und jemand das gestohlene Schiff in einem gut \u00fcberwachten System fliegt, wird die Rumpf-ID es als gestohlenes Schiff markieren, das Gesetz wird nach Ihnen sein und Landeprivilegien werden auf jedem rechtm\u00e4\u00dfigen Planeten verweigert. Du wirst in der Lage sein, ein \"hei\u00dfes\" Schiff zu den weniger schmackhaften Teilen des Star Citizen-Universums zu fliegen, wo du wahrscheinlich landen kannst und vielleicht einen gef\u00e4lschten Rumpf-ID-Code kaufen kannst, aber es wird Aufwand erfordern und nicht unbedingt billig sein. Schlie\u00dflich nimmt die Advocacy den Versicherungsbetrug sehr ernst. Wenn nachgewiesen werden kann, dass ein Spieler mit einem anderen Spieler zusammengearbeitet hat, um die Versicherungsgesellschaft zu betr\u00fcgen, wird die lebenslange Kaskoversicherung ung\u00fcltig und der Spieler muss m\u00f6glicherweise eine gro\u00dfe Menge an Credits zahlen, um seine Aufzeichnungen sauber zu halten und nicht als gesuchter Verbrecher gekennzeichnet zu werden.\n\n\nDie kommenden Wochen\n\nWir werden euch weiterhin in die Spiele-Fiction bringen, wie wir es bereits getan haben, der Zeitplan ist Montag f\u00fcr Kid Crimson, Mittwoch f\u00fcr verschiedene Info-Bursts aus der Star Citizen-Galaxie und Freitag f\u00fcr die neueste Cal Mason-Episode. Wir werden Entwicklungs-Updates teilen, sobald sie stattfinden, und allen unseren Geldgebern einen \"w\u00f6chentlichen\" Bericht geben.\n\nWir hoffen, dass die neue Forensoftware bis n\u00e4chste Woche in den alten Foreninhalt integriert wird, so dass Sie ein viel freundlicheres und leistungsf\u00e4higeres Forumsystem nutzen k\u00f6nnen,\n\nWir planen auch, w\u00f6chentlich eine Live-\u00dcbertragung f\u00fcr unsere Abonnenten anzubieten, die anschlie\u00dfend \u00fcber unseren YouTube-Kanal dem Rest der Community zur Verf\u00fcgung gestellt wird. Wingman, die Lampe und Sandi werden alle vorgestellt, ebenso wie Fragen aus der Community zum Spiel und Interviews mit verschiedenen Teammitgliedern. Wir werden diesen Webcast starten, sobald wir im n\u00e4chsten Monat unsere neuen B\u00fcror\u00e4ume in Austin bezogen haben.\n\nSobald alle Kickstarter Star B\u00fcrger integriert sind, was ein paar Wochen dauern wird, w\u00e4hrend wir auf die endg\u00fcltigen Daten von Kickstarter warten, k\u00f6nnen wir eine \"Hinterwand\" einrichten und Dinge wie Galactapedia, Engineering und den Holo-Viewer einschalten.\n\nViel zu tun, aber es wird Spa\u00df machen und wir freuen uns, euch alle auf der Reise zu haben!","zh_CN":"Welcome back, citizens! For those of you in the USA we hope you had a relaxing holiday weekend and that you were able to take advantage of the grace period for pledges.\n\nThat is now over. Anyone that joins going forward will have to pay slightly more for the base packages and won\u2019t have lifetime insurance. The limited-time add-ons such as the Retaliator Bomber have been taken down.\n\nExisting backers will still be able to upgrade to any of the original packages at the original prices for the next 12 months. As an added bonus for all backers that purchased a ship before November 26th any additional ships you purchase for your account during the next twelve months will have lifetime insurance.\n\nWe\u2019re looking forward to sharing more about the game and the team in the coming months. For now, we are going to address several issues of immediate importance to Star Citizens. Stretch Goals\n\nIt\u2019s almost unbelievable, but we\u2019re now to almost to $7 million in pledges! Thank you all for the incredible continued support. We\u2019ve had a lot of questions about adding additional stretch goals. What will hitting $7 million or $8 million add to the game? Things have moved so fast that in the short term we don\u2019t feel comfortable setting them: we listed everything we wanted to add, figured out what it would cost and you earned that. The honest truth is that additional money from crowd funding means adding an ever-increasing amount of detail to the game\u2026 More unique locations in a system, more NPCs, more varied animations and so on. More dollars allows us to hire more artists, programmers and designers to flesh out the universe of Star Citizen. When things have calmed down we may be able to quantify this, but for now, know each extra dollar goes to making a richer game on release.\nCustomer Service\nOne issue we\u2019re having trouble with is keeping up with the volume of customer service requests for corrections on billing, unlinked accounts, adjustments to packages and add-ons in players accounts. We\u2019re a very small company and never expected to have almost 100,000 customers this early in the process. Luckily the fact that we\u2019ve done so well in raising funds allows us to invest in the area of customer service to better serve you all. We are actively looking to hire people for customer service, but this will take time to complete the interview and hiring process. In the interim our small staff has been wearing multiple hats during the campaign to help. We do need to get back to the task of building this game so please be patient over the next few weeks while we bring on dedicated customer support team members. The good news is that we\u2019re not under the gun: there\u2019s no campaign deadline looming and so hopefully we can take everything a little more slowly. We\u2019re sorry for the delay, but there are thousands of messages still to sort through. Users have become accustomed to contacting us through Kickstarter, Intercom and even through personal e-mail accounts. For now, we would ask that everyone who needs support switch to using one of these general e-mail addresses accessible to multiple team members: billing@cloudimperiumgames.com \u2013 questions about your account or billing; missing pledges, incorrect charges and the like\n\nadmin@cloudimperiumgames.com \u2013 questions about the game itself; features, design plans and so on\n\ninfo@cloudimperiumgames.com \u2013 questions about Cloud Imperium or general questions not about the game itself\n\nhr@cloudimperiumgames.com \u2013 employment inquiries\n\npress@cloudimperiumgames.com \u2013 media requests\n\nOne other change: in the past we\u2019ve been manually changing pledges, tiers, add-ons and the like. Instead we\u2019re switching to a system that will let you make these changes yourself. If you\u2019d like to change a Hornet for a Cutlass, a Make Mine a Double for a Constellation or trade your Wingnut pledge for the digital one and an additional add-on you will be able to do this yourself in the near future from the \u201cYour Account\u201d section. Until then, please hold tight while the web team adds this functionality! Insurance\nOne major issue we\u2019ve seen come up time and again in the past week is that of ship insurance. What does it mean, how do you get it, who is eligible and so forth. We\u2019ve put together the following short FAQ document to try to explain the topic: What is insurance?\n\nPilots in Star Citizen can purchase insurance policies for their ships, modifications and cargo. This ensures that your ship will be replaced and\/or its modifications and cargo will be subsidized should you be destroyed in a fight or accident. As in real life, insurance policies must be maintained: you must pay a regular fee in galactic credits (the in-game currency) or your policy will lapse and you will not receive a payout or a ship replacement when your ship is destroyed.\nWill this Insurance cost a lot?\nLike in real-life insurance should be a relatively small part of your regular in game expenses which will also include paying landing fees, trade tariffs (if in a system with lots of infrastructure and law and order), fuel (if you don\u2019t collect it yourself from a gas giant), buying cargo to trade, hiring help, making upgrades to your ship or even buying a whole new ship. Some of the additional policies like upgrade or cargo insurance will be rated based on risk levels. Risk level 1 being the safest systems and risk level 5 being the most dangerous system that is insurable for cargo or upgrades. Any risk level over 5 is un-insurable. A risk 3 policy for cargo will cover you for all cargo losses in a risk 3 system or below. The higher the risk level of the policy the more it will cost. As with the base insurance this will not be crippling financially but instead be a reasonable running cost that relates to the risk \/ reward profile of the systems flown. How do I get lifetime insurance?\n\nAnyone who pledged for a copy of Star Citizen before November 26, 2012 automatically has lifetime insurance on their pledge ships; this protects the investment you made in the game in perpetuity. Anyone who pledged for a copy on or after November 26th starts with a finite insurance package for their ship. This can be anywhere from 2 months to 12 months depending on the ship and policy type. Lifetime insurance does not exist for modifications or cargo.\nWhat happens if I don\u2019t have insurance?\n\nYour character will have to buy a new ship with any credits he has, or if he doesn\u2019t have enough credits fly missions for a third party (both NPC and player) until he\u2019s earned enough to buy his own ship again.\nWill ships I add to my account have lifetime insurance?\n\nUsers who registered and bought at least one ship before November 26, 2012 can purchase additional ships with lifetime insurance for the next twelve months of development. Users who registered on or after November 26, 2012 can purchase additional ships with variable length starter insurance policies ranging from two months to twelve months.\nCan I trade my lifetime insurance ship?\n\nYes. The lifetime insurance will follow the ship hull when it is legally sold or gifted. If the ship is stolen or otherwise captured, the policy will not transfer.\nWill my insurance carry over to ships I earn in the finished game?\n\nNo, and you cannot transfer insurance policies from one ship to another.\nCan I use my insurance as an excuse to simply ram other ships to death knowing I will get my ship back?\n\nYou can, but this will be a very bad idea as it is inconvenient and time consuming in getting your replacement ship ready to go again. Additionally there will be an increasing delay in replacing your ship every time you make a claim within a certain period of time.\nCan I insure alien or one-off ships?\n\nYou can not insure them through the standard UEE-bonded insurance process, although other options will be available. The only exception is the limited number of Vanduul fighters sold through the RSI site during the pledge campaign; these ships do have lifetime insurance included.\nWhat will you do to combat insurance fraud?\nA ship cannot be sold without a legitimate hull id code. Claiming on the insurance policy invalidates the hull code on your previous ship, so if it was captured or stolen the new owner will be unable to sell the ship at a regular ship dealer. Additionally if you have claimed on a policy and someone is flying the stolen ship in a well policed system, the hull id will mark it as a stolen ship, the law will be after you and landing privileges will be denied on any lawful planet. You will be able to fly a \u201chot\u201d ship to the less savory parts of the Star Citizen universe, where you will probably be able to land and may be able to purchase a fake hull id code, but it will take effort and not necessarily be cheap. Finally the Advocacy takes insurance fraud very seriously. If it can be proven that a player has colluded with another player to defraud the insurance company, that hull\u2019s lifetime insurance will be invalidated and the player may have to pay a large amount of credits to keep their record clean and not be marked as a wanted criminal. The Coming Weeks\nWe will continue to bring you in game fiction as we have previously, the schedule is Monday for Kid Crimson, Wednesday for various info bursts from the Star Citizen galaxy and Friday for the latest Cal Mason episode. We will be sharing development updates as they happen, and will also give all our backers a \u201cWeekly\u201d report\n\nWe hope to have the new forum software integrated with the old forum content by next week, so you can be using a much more friendly and powerful forum system,\n\nWe also plan to bring a live webcast for our subscribers on a weekly basis, making this available to the rest of the community afterwards via our YouTube channel. Wingman, the Lamp and Sandi will all feature, as well as questions from the community about the game and interviews with various team members. We will start this webcast once we moved into our new office space in Austin next month.\n\nFinally once all the Kickstarter Star Citizens are integrated, which will take a couple of weeks as we await final data from Kickstarter, we can bring up a \u201cbacker wall\u201d and switch on things like Galactapedia, Engineering and the Holo-Viewer.\n\nA lot to do, but it will be fun and we\u2019re glad to have you all on the journey!"},"links_count":0,"comment_count":340,"created_at":"2012-11-27T00:00:00+00:00","created_at_human":"13 years ago"},"meta":{"processed_at":"2026-04-29 22:36:45","valid_relations":["images","links","translations"],"prev_id":12819,"next_id":12821}}