{"data":{"id":12968,"title":"Customer Service Update","rsi_url":"https:\/\/robertsspaceindustries.com\/comm-link\/transmission\/12968-Customer-Service-Update","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-links\/12968","api_public_url":"https:\/\/api.star-citizen.wiki\/comm-links\/12968","channel":"Undefined","category":"Undefined","series":"None","images":[{"id":1,"name":"Starshipbridge.jpg","rsi_url":"https:\/\/robertsspaceindustries.com\/media\/bluo97w6u7n1ur\/source\/Starshipbridge.jpg","alt":"","size":1504015,"mime_type":"image\/jpeg","last_modified":"2013-07-19T05:30:55+00:00","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/1","similar_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/1\/similar"}],"images_count":1,"translations":{"en_EN":"Greetings Citizens,\n\nBig things are afoot for Star Citizen later this week, but before we make any major announcements we\u2019d like to clean house and help resolve some common customer service issues. If you\u2019re having trouble with your RSI account or if you have a common question, please read on for solutions!\n\nChris Roberts on Reddit\nWe\u2019re happy to announce that Chris Roberts will be returning to Reddit for another AMA on Friday! Chris will be available starting at 10:30 AM PST to answer questions about Star Citizen and his career. We will provide the link when his session is live!\n\nUnlinked Accounts\nIf you pledged for Star Citizen via Kickstarter or through the backup site in October 2012 and your packages are not listed on your account, please contact support@cloudimperiumgames.com with any details you have available. We\u2019re hoping to get everyone\u2019s game listed on their account as we transition to the new site, but we\u2019ll need your help!\n\nForum Trouble\nWe are aware of an issue in which some users with hyphens in their names are not able to log in to the RSI forums. If you are affected by this, please e-mail support@cloudimperiumgames.com with your username. We will get you sorted out!\n\nChanging Pledge Packages\nIf you are interested in changing your pledge packages to other tiers or to game credit, please wait for the new RSI website to go live. The new site will allow you to easily make these changes yourself.\n\nMissing Card Shipping\nIf you\u2019ve received a message stating that we are missing your shipping fee or that we your shipping address, please first check your account page. If a shipping fee is listed then you should e-mail your address to support@cloudimperiumgames.com. If there is no shipping fee, please purchase a $5 electroskin and e-mail support@cloudimperiumgames.com asking that it be applied to your shipping.\n\nChange of Address Locked\nCitizen cards are on the way out and your shipping addresses are locked in! We are not able to process change of addresses at this time. If your address has changed since you last updated it through the RSI site, your best bet is to request that your local post office forward the package to you.\n\nLifetime Insurance (LTI)\nThere have been a flood of questions about Lifetime Insurance (LTI) in recent days. Any account with a purchase made before November 26, 2012 has lifetime insurance. In addition, any account gifted an item from someone who made a purchase before November 26 will also have lifetime insurance on all their ships. Further details are available in the FAQ here. We cannot check individual accounts at this time.\n\nGame Questions\nPlease be aware that the support@cloudimperiumgames.com account should not be used for questions about the game itself. These should be directed to the official forums. The forums are staffed by both volunteer moderators and Cloud Imperium employees who are happy to answer your questions about how the game will work, when it\u2019s coming out and whether or not it will include features you\u2019re looking for. We\u2019re also eager to hear your suggestions for how to improve the game!\n\nSotA Crossbow\nMany of you have pledged for both Shroud of the Avatar and Star Citizen and are wondering when your limited edition crossbow will appear on your account. The SotA team is still settling after their successful crowdfunding period, but we will be working with them in the coming weeks to link accounts. When we do so, you will be able to select your e-mail address so there is no worry if you have pledged with different contact information for the two games.\n\nThe Aurora\nCitizens everywhere are wondering: when are we going to see the Aurora? Wingman has the answer:","de_DE":"Gr\u00fc\u00dfe B\u00fcrger,\n\nGro\u00dfe Dinge sind im Gange f\u00fcr Star Citizen Ende dieser Woche, aber bevor wir gr\u00f6\u00dfere Ank\u00fcndigungen machen, m\u00f6chten wir das Haus putzen und helfen, einige allgemeine Probleme mit dem Kundenservice zu l\u00f6sen. Wenn Sie Probleme mit Ihrem RSI-Konto haben oder wenn Sie eine h\u00e4ufige Frage haben, lesen Sie bitte weiter f\u00fcr L\u00f6sungen!\n\nChris Roberts \u00fcber Reddit\nWir freuen uns, Ihnen mitteilen zu k\u00f6nnen, dass Chris Roberts am Freitag f\u00fcr eine weitere AMA nach Reddit zur\u00fcckkehren wird! Chris wird ab 10:30 Uhr PST zur Verf\u00fcgung stehen, um Fragen \u00fcber Star Citizen und seine Karriere zu beantworten. Wir werden den Link bereitstellen, wenn seine Sitzung live ist!\n\nNicht verkn\u00fcpfte Konten\nWenn Sie sich im Oktober 2012 \u00fcber Kickstarter oder \u00fcber die Backup-Site f\u00fcr Star Citizen versprochen haben und Ihre Pakete nicht auf Ihrem Konto aufgef\u00fchrt sind, wenden Sie sich bitte an support@cloudimperiumgames.com mit allen verf\u00fcgbaren Details. Wir hoffen, dass das Spiel eines jeden auf seinem Konto gelistet wird, wenn wir auf die neue Website wechseln, aber wir brauchen Ihre Hilfe!\n\nForum Problem\nUns ist ein Problem bekannt, bei dem sich einige Benutzer mit Bindestrichen im Namen nicht in den RSI-Foren anmelden k\u00f6nnen. Wenn Sie davon betroffen sind, senden Sie bitte eine E-Mail an support@cloudimperiumgames.com mit Ihrem Benutzernamen. Wir bringen Sie auf den Weg!\n\n\u00c4ndern von Pfandpaketen\nWenn Sie daran interessiert sind, Ihre Versprechenspakete auf andere Stufen oder auf Spielguthaben zu \u00e4ndern, warten Sie bitte, bis die neue RSI-Website online geht. Die neue Website wird es Ihnen erm\u00f6glichen, diese \u00c4nderungen einfach selbst vorzunehmen.\n\nFehlende Kartenversand\nWenn Sie eine Nachricht erhalten haben, dass uns Ihre Versandkosten fehlen oder dass wir Ihre Lieferadresse angeben, \u00fcberpr\u00fcfen Sie bitte zuerst Ihre Kontoseite. Wenn eine Versandgeb\u00fchr aufgef\u00fchrt ist, dann sollten Sie Ihre Adresse an support@cloudimperiumgames.com. senden. Wenn es keine Versandkosten gibt, kaufen Sie bitte eine 5 $ Elektrohaut und senden Sie eine E-Mail an support@cloudimperiumgames.com mit der Bitte, diese auf Ihren Versand anzuwenden.\n\nAdress\u00e4nderung gesperrt\nB\u00fcrgerkarten sind auf dem Weg nach drau\u00dfen und Ihre Lieferadressen sind gesperrt! Adress\u00e4nderungen k\u00f6nnen wir derzeit nicht bearbeiten. Wenn sich Ihre Adresse seit der letzten Aktualisierung \u00fcber die RSI-Website ge\u00e4ndert hat, ist es am besten, wenn Sie Ihre lokale Poststelle bitten, das Paket an Sie weiterzuleiten.\n\nLebensversicherung (LTI)\nIn den letzten Tagen gab es eine Flut von Fragen zur Lebensversicherung (LTI). Jedes Konto mit einem Kauf vor dem 26. November 2012 ist lebenslang versichert. Dar\u00fcber hinaus hat jedes Konto, das einen Gegenstand von jemandem geschenkt hat, der vor dem 26. November einen Kauf get\u00e4tigt hat, eine Lebensversicherung auf allen seinen Schiffen. Weitere Details finden Sie in den FAQ hier. Einzelne Konten k\u00f6nnen wir derzeit nicht \u00fcberpr\u00fcfen.\n\nFragen zum Spiel\nBitte beachten Sie, dass der support@cloudimperiumgames.com Account nicht f\u00fcr Fragen zum Spiel selbst verwendet werden sollte. Diese sollten an die offiziellen Foren weitergeleitet werden. Die Foren werden sowohl von ehrenamtlichen Moderatoren als auch von Cloud Imperium-Mitarbeitern besetzt, die gerne Ihre Fragen dar\u00fcber beantworten, wie das Spiel funktionieren wird, wann es herauskommt und ob es Funktionen enth\u00e4lt, nach denen Sie suchen oder nicht. Wir sind auch gespannt auf Ihre Vorschl\u00e4ge zur Verbesserung des Spiels!\n\nSotA Armbrust\nViele von euch haben sich sowohl f\u00fcr das Grabtuch des Avatars als auch f\u00fcr den Sternenb\u00fcrger verpflichtet und fragen sich, wann eure Armbrust in limitierter Auflage auf eurem Konto erscheinen wird. Das SotA-Team befindet sich auch nach der erfolgreichen Crowdfunding-Phase noch im Aufbau, aber wir werden in den kommenden Wochen mit ihnen zusammenarbeiten, um Konten zu verkn\u00fcpfen. Wenn wir dies tun, k\u00f6nnen Sie Ihre E-Mail-Adresse ausw\u00e4hlen, so dass Sie sich keine Sorgen machen m\u00fcssen, wenn Sie f\u00fcr die beiden Spiele unterschiedliche Kontaktinformationen zugesagt haben.\n\nDie Aurora\nDie B\u00fcrger fragen sich \u00fcberall: Wann werden wir die Aurora sehen? Wingman hat die Antwort:","zh_CN":"Greetings Citizens,\n\nBig things are afoot for Star Citizen later this week, but before we make any major announcements we\u2019d like to clean house and help resolve some common customer service issues. If you\u2019re having trouble with your RSI account or if you have a common question, please read on for solutions!\n\nChris Roberts on Reddit\nWe\u2019re happy to announce that Chris Roberts will be returning to Reddit for another AMA on Friday! Chris will be available starting at 10:30 AM PST to answer questions about Star Citizen and his career. We will provide the link when his session is live!\n\nUnlinked Accounts\nIf you pledged for Star Citizen via Kickstarter or through the backup site in October 2012 and your packages are not listed on your account, please contact support@cloudimperiumgames.com with any details you have available. We\u2019re hoping to get everyone\u2019s game listed on their account as we transition to the new site, but we\u2019ll need your help!\n\nForum Trouble\nWe are aware of an issue in which some users with hyphens in their names are not able to log in to the RSI forums. If you are affected by this, please e-mail support@cloudimperiumgames.com with your username. We will get you sorted out!\n\nChanging Pledge Packages\nIf you are interested in changing your pledge packages to other tiers or to game credit, please wait for the new RSI website to go live. The new site will allow you to easily make these changes yourself.\n\nMissing Card Shipping\nIf you\u2019ve received a message stating that we are missing your shipping fee or that we your shipping address, please first check your account page. If a shipping fee is listed then you should e-mail your address to support@cloudimperiumgames.com. If there is no shipping fee, please purchase a $5 electroskin and e-mail support@cloudimperiumgames.com asking that it be applied to your shipping.\n\nChange of Address Locked\nCitizen cards are on the way out and your shipping addresses are locked in! We are not able to process change of addresses at this time. If your address has changed since you last updated it through the RSI site, your best bet is to request that your local post office forward the package to you.\n\nLifetime Insurance (LTI)\nThere have been a flood of questions about Lifetime Insurance (LTI) in recent days. Any account with a purchase made before November 26, 2012 has lifetime insurance. In addition, any account gifted an item from someone who made a purchase before November 26 will also have lifetime insurance on all their ships. Further details are available in the FAQ here. We cannot check individual accounts at this time.\n\nGame Questions\nPlease be aware that the support@cloudimperiumgames.com account should not be used for questions about the game itself. These should be directed to the official forums. The forums are staffed by both volunteer moderators and Cloud Imperium employees who are happy to answer your questions about how the game will work, when it\u2019s coming out and whether or not it will include features you\u2019re looking for. We\u2019re also eager to hear your suggestions for how to improve the game!\n\nSotA Crossbow\nMany of you have pledged for both Shroud of the Avatar and Star Citizen and are wondering when your limited edition crossbow will appear on your account. The SotA team is still settling after their successful crowdfunding period, but we will be working with them in the coming weeks to link accounts. When we do so, you will be able to select your e-mail address so there is no worry if you have pledged with different contact information for the two games.\n\nThe Aurora\nCitizens everywhere are wondering: when are we going to see the Aurora? Wingman has the answer:"},"links_count":2,"comment_count":74,"created_at":"2013-04-22T00:00:00+00:00","created_at_human":"13 years ago"},"meta":{"processed_at":"2026-05-14 10:31:00","valid_relations":["images","links"],"prev_id":12967,"next_id":12969}}