{"data":{"id":12989,"title":"User Support System Update","rsi_url":"https:\/\/robertsspaceindustries.com\/comm-link\/transmission\/12989-User-Support-System-Update","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-links\/12989","api_public_url":"https:\/\/api.star-citizen.wiki\/comm-links\/12989","channel":"Undefined","category":"Undefined","series":"None","images":[{"id":466,"name":"Test_renders6g_main_comp_bord.jpg","rsi_url":"https:\/\/robertsspaceindustries.com\/media\/y1nabwdxv6knwr\/source\/Test_renders6g_main_comp_bord.jpg","alt":"","size":1874834,"mime_type":"image\/jpeg","last_modified":"2013-07-19T05:20:55+00:00","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/466","similar_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/466\/similar"}],"images_count":1,"translations":{"en_EN":"Greetings Citizens,\n\nWe\u2019re pleased to announce that we\u2019re streamlining the Star Citizen user support experience. We\u2019re reducing the number of e-mails needed to contact the team: instead of specific addresses for each question, you should now contact support@cloudimperiumgames.com for any account, billing or other support issue. The Contact Us page has been updated to reflect this change, effective immediately. Any e-mails you\u2019ve already sent to admin@, billing@, privacy@ or info@ have been forwarded to the new system, so there is no need to resend an outstanding ticket. As always, if you have a question about or suggestion for the game you should post it to the forums.\n\nThe new website, currently planned for launch next month, will include enhanced functionality to allow you to securely contact support with built-in forms. Behind the scenes, we are rolling out an interactive help desk that will allow our growing support team to more efficiently answer your questions and solve your problems. This system will be instrumental in helping us as we launch the new website, the hangar module and the dogfighting alpha\u2026 so we wanted to get it in place as soon as possible. We\u2019re anticipating improved response time and more thorough support effective immediately! Chris Roberts Interview\nWhile he was in town last week, Chris Roberts took the time to appear on Kick Start, a podcast dedicated to discussing Kickstarter projects. The audio quality for their questions isn\u2019t great, but Chris talks about Star Citizen for nearly 45 minutes! Check it out:\n\nWingman\u2019s Hangar\n\nIt\u2019s almost time for a new Wingman\u2019s Hangar! This week, Wingman interviews John Erskine, Cloud Imperium\u2019s new Director of Studio Services. Plus Forum Feedback, the Week in Review and all the other segments you know and love. Check it out tomorrow at 11 AM CST (-5 GMT) for the latest news about how Star Citizen is progressing!","de_DE":"Gr\u00fc\u00dfe B\u00fcrger,\n\nWir freuen uns, Ihnen mitteilen zu k\u00f6nnen, dass wir die Benutzerunterst\u00fctzung von Star Citizen optimieren. Wir reduzieren die Anzahl der E-Mails, die f\u00fcr die Kontaktaufnahme mit dem Team erforderlich sind: Statt spezifischer Adressen f\u00fcr jede Frage sollten Sie sich nun an support@cloudimperiumgames.com wenden, wenn Sie Fragen zu Konten, Rechnungen oder anderen Supportfragen haben. Die Seite Kontakt wurde mit sofortiger Wirkung aktualisiert, um dieser \u00c4nderung Rechnung zu tragen. Alle E-Mails, die Sie bereits an admin@, billing@, privacy@ oder info@ gesendet haben, wurden an das neue System weitergeleitet, so dass es nicht notwendig ist, ein ausstehendes Ticket erneut zu senden. Wie immer, wenn du eine Frage zu oder einen Vorschlag f\u00fcr das Spiel hast, solltest du es in den Foren posten.\n\nDie neue Website, die derzeit f\u00fcr den Start im n\u00e4chsten Monat geplant ist, wird erweiterte Funktionen enthalten, die es Ihnen erm\u00f6glichen, den Support mit integrierten Formularen sicher zu kontaktieren. Hinter den Kulissen f\u00fchren wir einen interaktiven Helpdesk ein, der es unserem wachsenden Support-Team erm\u00f6glicht, Ihre Fragen effizienter zu beantworten und Ihre Probleme zu l\u00f6sen. Dieses System wird uns bei der Einf\u00fchrung der neuen Website, des Hangarmoduls und des Luftkampfes alpha.... helfen, also wollten wir es so schnell wie m\u00f6glich in Betrieb nehmen. Wir erwarten ab sofort eine verbesserte Reaktionszeit und einen umfassenderen Support!\n\n\nChris Roberts Interview\n\nW\u00e4hrend er letzte Woche in der Stadt war, nahm sich Chris Roberts die Zeit, bei Kick Start zu erscheinen, einem Podcast, der sich der Diskussion \u00fcber Kickstarter-Projekte widmet. Die Audioqualit\u00e4t f\u00fcr ihre Fragen ist nicht gut, aber Chris spricht fast 45 Minuten lang \u00fcber Star Citizen! Sieh dir das an:\n\nWingman's Hangar\n\nEs ist fast Zeit f\u00fcr einen neuen Wingman's Hangar! Diese Woche interviewt Wingman John Erskine, den neuen Director of Studio Services von Cloud Imperium. Plus Forum Feedback, die Week in Review und alle anderen Segmente, die Sie kennen und lieben. Schauen Sie morgen um 11 Uhr CST (-5 GMT) vorbei, um die neuesten Nachrichten dar\u00fcber zu erhalten, wie sich Star Citizen entwickelt!","zh_CN":"Greetings Citizens,\n\nWe\u2019re pleased to announce that we\u2019re streamlining the Star Citizen user support experience. We\u2019re reducing the number of e-mails needed to contact the team: instead of specific addresses for each question, you should now contact support@cloudimperiumgames.com for any account, billing or other support issue. The Contact Us page has been updated to reflect this change, effective immediately. Any e-mails you\u2019ve already sent to admin@, billing@, privacy@ or info@ have been forwarded to the new system, so there is no need to resend an outstanding ticket. As always, if you have a question about or suggestion for the game you should post it to the forums.\n\nThe new website, currently planned for launch next month, will include enhanced functionality to allow you to securely contact support with built-in forms. Behind the scenes, we are rolling out an interactive help desk that will allow our growing support team to more efficiently answer your questions and solve your problems. This system will be instrumental in helping us as we launch the new website, the hangar module and the dogfighting alpha\u2026 so we wanted to get it in place as soon as possible. We\u2019re anticipating improved response time and more thorough support effective immediately! Chris Roberts Interview\nWhile he was in town last week, Chris Roberts took the time to appear on Kick Start, a podcast dedicated to discussing Kickstarter projects. The audio quality for their questions isn\u2019t great, but Chris talks about Star Citizen for nearly 45 minutes! Check it out:\n\nWingman\u2019s Hangar\n\nIt\u2019s almost time for a new Wingman\u2019s Hangar! This week, Wingman interviews John Erskine, Cloud Imperium\u2019s new Director of Studio Services. Plus Forum Feedback, the Week in Review and all the other segments you know and love. Check it out tomorrow at 11 AM CST (-5 GMT) for the latest news about how Star Citizen is progressing!"},"links_count":2,"comment_count":77,"created_at":"2013-05-09T00:00:00+00:00","created_at_human":"13 years ago"},"meta":{"processed_at":"2026-05-14 17:50:23","valid_relations":["images","links"],"prev_id":12988,"next_id":12990}}