{"data":{"id":13853,"title":"Shipping","rsi_url":"https:\/\/robertsspaceindustries.com\/comm-link\/SCW\/13853-API","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-links\/13853","api_public_url":"https:\/\/api.star-citizen.wiki\/comm-links\/13853","channel":"Undefined","category":"Undefined","series":"None","images":[{"id":1607,"name":"Pyro.png","rsi_url":"https:\/\/robertsspaceindustries.com\/media\/16boo55ggsr1xr\/source\/Pyro.png","alt":"","size":3041596,"mime_type":"image\/png","last_modified":"2014-05-06T21:23:38+00:00","api_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/1607","similar_url":"https:\/\/api.star-citizen.wiki\/api\/comm-link-images\/1607\/similar"}],"images_count":1,"translations":{"en_EN":"How will I know when my order has shipped?\nOnce your order has shipped, you\u2019ll receive an email notification containing your tracking number. This can sometimes end up in your spam\/junk folder so be sure to check there!\n\nPlease note: At this time, we are unable to combine multiple shipments and multiple item quantities will be shipped in separate packages. We apologize for the inconvenience.\n\nHow long should I expect between ordering and my item shipping? How long does it usually take for the shipment to arrive?\nItems are ready to ship and will generally ship within a week of your purchase.\nShipping usually takes between 4-6 weeks, sometimes it can be delayed longer if there is a Holiday, or unforeseen circumstances. If you are concerned about the status of your order, please contact Customer Service for assistance.\n\nWhere do I find my tracking number?\nWhen your item ships you will receive an email that includes a tracking number. You can also locate your order and tracking number on the website by going to My RSI > My Account > Billing & Subscription.\n\nHow do I track my shipment?\nYou can track your order using sites like 17track.net and track-trace.com. You can use your tracking number through your local post website as soon as the item reaches your destination Country.\n\nHow do I change my shipping address?\nIf the item has not had the \u201cshipping order created\u201d we can change the address for you. Contact support@cloudimperiumgames.com if you need it changed.\n\nWhat do I do if my item does not arrive in the 4-6 week time frame after shipping?\nContact support@cloudimperiumgames.com. We will take a look at the order and make sure the information looks correct. We may ask you to wait a few weeks to be sure the item is not delayed, but we are happy to help if need be.\n\nImportant Note:\nIf you have any doubt about an address you entered for an order please feel free to contact us to take a look at the order and make sure the information looks correctly inputted into the system. We frequently have some mistakes such as; zip code missing or put in incorrectly, region\/state missing or incorrect, country missing. These will cause the order to not ship so it is important to catch errors like this as soon as possible!","de_DE":"Wie erfahre ich, wann meine Bestellung versandt wurde?\nSobald Ihre Bestellung versandt wurde, erhalten Sie eine E-Mail-Benachrichtigung mit Ihrer Tracking-Nummer. Dies kann manchmal in deinem Spam- und Junk-Ordner landen, also schau unbedingt dort nach!\n\nBitte beachten Sie: Zur Zeit k\u00f6nnen wir nicht mehrere Sendungen kombinieren und mehrere Artikelmengen werden in separaten Paketen versandt. Wir entschuldigen uns f\u00fcr die Unannehmlichkeiten.\n\nWie lange muss ich zwischen der Bestellung und dem Versand meines Artikels rechnen? Wie lange dauert es in der Regel, bis die Sendung ankommt?\nDie Artikel sind versandfertig und werden in der Regel innerhalb einer Woche nach Ihrem Kauf versandt.\nDer Versand dauert in der Regel zwischen 4-6 Wochen, manchmal kann es zu Verz\u00f6gerungen kommen, wenn es einen Feiertag gibt, oder unvorhergesehene Umst\u00e4nde. Wenn Sie \u00fcber den Status Ihrer Bestellung besorgt sind, wenden Sie sich bitte an den Kundendienst, um Hilfe zu erhalten.\n\nWo finde ich meine Trackingnummer?\nWenn Ihr Artikel versendet wird, erhalten Sie eine E-Mail mit einer Trackingnummer. Sie k\u00f6nnen Ihre Bestellung und Tracking-Nummer auch auf der Website finden, indem Sie zu Mein RSI > Mein Konto > Abrechnung & Abonnement gehen.\n\nWie kann ich meine Sendung verfolgen?\nSie k\u00f6nnen Ihre Bestellung \u00fcber Websites wie 17track.net und track-trace.com verfolgen. Sie k\u00f6nnen Ihre Tracking-Nummer \u00fcber Ihre lokale Post-Website verwenden, sobald die Sendung Ihr Zielland erreicht.\n\nWie kann ich meine Lieferadresse \u00e4ndern?\nWenn der Artikel nicht den \"Versandauftrag erstellt\" hat, k\u00f6nnen wir die Adresse f\u00fcr Sie \u00e4ndern. Wenden Sie sich an support@cloudimperiumgames.com, wenn Sie eine \u00c4nderung ben\u00f6tigen.\n\nWas mache ich, wenn mein Artikel nach dem Versand nicht innerhalb von 4-6 Wochen ankommt?\nKontaktieren Sie support@cloudimperiumgames.com. Wir werden einen Blick auf die Bestellung werfen und sicherstellen, dass die Informationen korrekt aussehen. Wir bitten Sie vielleicht, ein paar Wochen zu warten, um sicherzustellen, dass sich der Artikel nicht verz\u00f6gert, aber wir helfen Ihnen gerne, wenn es n\u00f6tig ist.\n\nWichtiger Hinweis:\nWenn Sie Zweifel an einer Adresse haben, die Sie f\u00fcr eine Bestellung eingegeben haben, kontaktieren Sie uns bitte, um einen Blick auf die Bestellung zu werfen und sicherzustellen, dass die Informationen korrekt in das System eingegeben werden. Wir haben h\u00e4ufig einige Fehler wie: Postleitzahl fehlt oder falsch eingegeben, Region\/Zustand fehlt oder falsch, Land fehlt. Dadurch wird die Bestellung nicht versandt, daher ist es wichtig, solche Fehler so schnell wie m\u00f6glich zu erkennen!","zh_CN":"How will I know when my order has shipped?\nOnce your order has shipped, you\u2019ll receive an email notification containing your tracking number. This can sometimes end up in your spam\/junk folder so be sure to check there!\n\nPlease note: At this time, we are unable to combine multiple shipments and multiple item quantities will be shipped in separate packages. We apologize for the inconvenience.\n\nHow long should I expect between ordering and my item shipping? How long does it usually take for the shipment to arrive?\nItems are ready to ship and will generally ship within a week of your purchase.\nShipping usually takes between 4-6 weeks, sometimes it can be delayed longer if there is a Holiday, or unforeseen circumstances. If you are concerned about the status of your order, please contact Customer Service for assistance.\n\nWhere do I find my tracking number?\nWhen your item ships you will receive an email that includes a tracking number. You can also locate your order and tracking number on the website by going to My RSI > My Account > Billing & Subscription.\n\nHow do I track my shipment?\nYou can track your order using sites like 17track.net and track-trace.com. You can use your tracking number through your local post website as soon as the item reaches your destination Country.\n\nHow do I change my shipping address?\nIf the item has not had the \u201cshipping order created\u201d we can change the address for you. Contact support@cloudimperiumgames.com if you need it changed.\n\nWhat do I do if my item does not arrive in the 4-6 week time frame after shipping?\nContact support@cloudimperiumgames.com. We will take a look at the order and make sure the information looks correct. We may ask you to wait a few weeks to be sure the item is not delayed, but we are happy to help if need be.\n\nImportant Note:\nIf you have any doubt about an address you entered for an order please feel free to contact us to take a look at the order and make sure the information looks correctly inputted into the system. We frequently have some mistakes such as; zip code missing or put in incorrectly, region\/state missing or incorrect, country missing. These will cause the order to not ship so it is important to catch errors like this as soon as possible!"},"links_count":2,"comment_count":0,"created_at":"2019-11-01T00:00:00+00:00","created_at_human":"6 years ago"},"meta":{"processed_at":"2026-05-16 02:23:17","valid_relations":["images","links"],"prev_id":13852,"next_id":13854}}