The Pledge - and Grace Period - [Comm-Links](https://api.star-citizen.wiki/comm-links) - The Pledge - and Grace Period The Pledge - and Grace Period ============================= Undefined Undefined None [Previous](https://api.star-citizen.wiki/comm-links/12814) [Next](https://api.star-citizen.wiki/comm-links/12816) Content ------- English After finally getting a good night’s sleep the team here at Roberts Space Industries would all like to thank you for helping us make history. It’s gratifying to see Star Citizen mentioned across the gaming and mainstream media; how its broken records, how it shows that people still believe in PC games, how they want to play a space sim, how it is another nail in the coffin of the traditional publisher model. We hope that you will feel the same way. Even though a lot of press and commentators are praising our skill in running a campaign, the secret sauce that really made Star Citizen happen was YOUR dedication. Your belief in this game energized us as the days got long. Your desire to play kept us going as we faced technical issues and growing mountains of work to do. The community YOU built made sure WE stayed believers. You made this game your own; big publishers may someday look back at this as the beginning of the end, a day when the players took over the development process and made it their own. So from all of us at RSI: good work, Citizens! The Pledge You’ve spent the last month pledging for the Star Citizen project with your money, your time and your trust. Now it’s time for us to do the same. We’ve created “The Pledge”, a founding document to let you know the standards to which we intend to keep ourselves to and how we will keep you informed and involved in the process over the next two years. You can access The Pledge here. Grace Period In the aftermath of some of the craziest 48 hours we’ve ever experienced it’s become clear that there’s a sizable number of people that were unable to pledge, or adjust their pledges due to the difficulties with the RSI site. Many people tried repeatedly over the weekend, only for the site to crash at various points during the check out. Some people switched to Kickstarter, but there were also a large number of people that Kickstarter wasn’t an option and so they have been left high and dry. The focus of our campaign was, from day one, involving the fans and trying to give them as many options to support us as possible. The last thing we want to do is punish any of you, and so we have decided to adapt our plans and offer a grace period for all current members of the RSI community. If you have a membership, regardless of whether you have previously purchased a tier, you will be able to pledge at the current prices through this weekend. We will keep the limited add-on ships available through that time for everyone who tried to purchase one but wasn’t able. Everything will switch to the new pricing structure on Monday November 26th Billing and Customer Service Issues Over the last 72 hours almost 40,000 new members joined our community and combined with the RSI site going down, sometimes in the middle of someone’s transaction there are quite a few billing issues to resolve. We apologize for any inconveniences, and we just wanted to let you know that our customer support staff is working around the clock to resolve any issues. As there is such a high volume it will take at least a couple of days to work through the backlog of emails and intercom (our customer support software) messages. If you have any issues you would like resolved which you have not previously notified us via billing@cloudimperiumgames.com or info@cloudimperiumgames.com please email sandi@cloudimperiumgames.com. We’re dedicated to resolving any issues, so don’t worry, we will get to you and will do our best to fix any problem. We ask for you to please be patient. We’re a very small company, and while we’re staffing up to take care of our growing customer base, we only have two very overworked people dealing with fixing account issues – Cindy Armstrong, our CFO and Sandi Gardiner, our VP of Marketing. Moving Forward Look for updates from us in the very near future as we go about transitioning the site back to being focused on our community and telling the story of development. For those of our backers in the USA we wish you a warm Thanksgiving holiday for later this week. The biggest “Thank you” possible! Chris Roberts and the RSI team. Nachdem das Team von Roberts Space Industries endlich gut geschlafen hat, möchte es sich bei Ihnen allen bedanken, dass Sie uns geholfen haben, Geschichte zu schreiben. Es ist erfreulich zu sehen, wie Star Citizen in den Spiel- und Mainstream-Medien erwähnt wird; wie seine gebrochenen Rekorde, wie es zeigt, dass die Leute immer noch an PC-Spiele glauben, wie sie eine Weltraumsimulation spielen wollen, wie es ein weiterer Nagel im Sarg des traditionellen Verlagsmodells ist. Wir hoffen, dass du das auch so empfindest. Auch wenn viele Pressevertreter und Kommentatoren unsere Fähigkeit loben, eine Kampagne durchzuführen, war die geheime Sauce, die Star Citizen wirklich möglich gemacht hat, deine Hingabe. Dein Glaube an dieses Spiel hat uns mit den langen Tagen Energie gegeben. Dein Wunsch zu spielen hielt uns am Leben, als wir mit technischen Problemen und immer mehr Arbeit zu tun hatten. Die Gemeinschaft, die DU aufgebaut hast, sorgte dafür, dass WIR Gläubige blieben. Du hast dir dieses Spiel zu eigen gemacht; große Publisher können eines Tages auf den Anfang vom Ende zurückblicken, einen Tag, an dem die Spieler den Entwicklungsprozess übernommen und zu ihrem eigenen gemacht haben. Also von uns allen bei RSI: Gute Arbeit, Bürger! Das Versprechen Du hast den letzten Monat damit verbracht, mit deinem Geld, deiner Zeit und deinem Vertrauen für das Star Citizen-Projekt zu beten. Jetzt ist es an der Zeit, dass wir das Gleiche tun. Wir haben "The Pledge" geschaffen, ein Gründungsdokument, um Ihnen mitzuteilen, an welche Standards wir uns halten wollen und wie wir Sie in den nächsten zwei Jahren informieren und in den Prozess einbinden werden. Sie können hier auf The Pledge zugreifen. Nachfrist Nach einigen der verrücktesten 48 Stunden, die wir je erlebt haben, ist klar geworden, dass es eine beträchtliche Anzahl von Menschen gibt, die aufgrund der Schwierigkeiten mit der RSI-Site nicht in der Lage waren, ihre Zusagen zu erfüllen oder anzupassen. Viele Leute versuchten es wiederholt am Wochenende, nur damit die Baustelle während des Checkouts an verschiedenen Stellen abstürzt. Einige Leute wechselten zu Kickstarter, aber es gab auch eine große Anzahl von Leuten, dass Kickstarter keine Option war und so wurden sie hoch und trocken gelassen. Der Schwerpunkt unserer Kampagne lag vom ersten Tag an auf der Einbeziehung der Fans und dem Versuch, ihnen so viele Möglichkeiten wie möglich zu geben, uns zu unterstützen. Das Letzte, was wir tun wollen, ist, jeden von euch zu bestrafen, und so haben wir beschlossen, unsere Pläne anzupassen und eine Nachfrist für alle derzeitigen Mitglieder der RSI-Community einzuräumen. Wenn Sie eine Mitgliedschaft haben, unabhängig davon, ob Sie zuvor eine Stufe erworben haben, können Sie bis zu diesem Wochenende zu den aktuellen Preisen verpfänden. Wir werden die begrenzten Add-on-Schiffe bis dahin für alle verfügbar halten, die versucht haben, eines zu kaufen, aber nicht in der Lage waren. Am Montag, den 26. November, wird alles auf die neue Preisstruktur umgestellt. Rechnungs- und Kundendienstfragen In den letzten 72 Stunden sind fast 40.000 neue Mitglieder unserer Community beigetreten und in Kombination mit der sinkenden RSI-Site, manchmal mitten in einer Transaktion, gibt es einige Probleme bei der Abrechnung zu lösen. Wir entschuldigen uns für die Unannehmlichkeiten und wollten Sie nur wissen lassen, dass unser Kundendienst rund um die Uhr an der Lösung aller Probleme arbeitet. Da es sich um ein so großes Volumen handelt, wird es mindestens ein paar Tage dauern, bis der Rückstand an E-Mails und Intercom-Nachrichten (unsere Kundensupport-Software) abgearbeitet ist. Wenn Sie irgendwelche Probleme haben, die Sie gerne lösen möchten und die Sie uns nicht zuvor über billing@cloudimperiumgames.com oder info@cloudimperiumgames.com mitgeteilt haben, senden Sie bitte eine E-Mail an sandi@cloudimperiumgames.com. Wir sind bestrebt, alle Probleme zu lösen, also keine Sorge, wir werden uns an Sie wenden und unser Bestes tun, um jedes Problem zu lösen. Wir bitten Sie, Geduld zu haben. Wir sind ein sehr kleines Unternehmen, und während wir uns um unseren wachsenden Kundenstamm kümmern, haben wir nur zwei sehr überarbeitete Mitarbeiter, die sich mit der Behebung von Kontoproblemen befassen - Cindy Armstrong, unsere CFO und Sandi Gardiner, unsere VP of Marketing. Voranschreiten Suchen Sie in naher Zukunft nach Updates von uns, während wir die Seite wieder auf unsere Community konzentrieren und die Geschichte der Entwicklung erzählen. Für diejenigen unserer Geldgeber in den USA wünschen wir Ihnen einen herzlichen Thanksgiving-Feiertag für Ende dieser Woche. Das größte "Danke" überhaupt! Chris Roberts und das RSI-Team. After finally getting a good night’s sleep the team here at Roberts Space Industries would all like to thank you for helping us make history. It’s gratifying to see Star Citizen mentioned across the gaming and mainstream media; how its broken records, how it shows that people still believe in PC games, how they want to play a space sim, how it is another nail in the coffin of the traditional publisher model. We hope that you will feel the same way. Even though a lot of press and commentators are praising our skill in running a campaign, the secret sauce that really made Star Citizen happen was YOUR dedication. Your belief in this game energized us as the days got long. Your desire to play kept us going as we faced technical issues and growing mountains of work to do. The community YOU built made sure WE stayed believers. You made this game your own; big publishers may someday look back at this as the beginning of the end, a day when the players took over the development process and made it their own. So from all of us at RSI: good work, Citizens! The Pledge You’ve spent the last month pledging for the Star Citizen project with your money, your time and your trust. Now it’s time for us to do the same. We’ve created “The Pledge”, a founding document to let you know the standards to which we intend to keep ourselves to and how we will keep you informed and involved in the process over the next two years. You can access The Pledge here. Grace Period In the aftermath of some of the craziest 48 hours we’ve ever experienced it’s become clear that there’s a sizable number of people that were unable to pledge, or adjust their pledges due to the difficulties with the RSI site. Many people tried repeatedly over the weekend, only for the site to crash at various points during the check out. Some people switched to Kickstarter, but there were also a large number of people that Kickstarter wasn’t an option and so they have been left high and dry. The focus of our campaign was, from day one, involving the fans and trying to give them as many options to support us as possible. The last thing we want to do is punish any of you, and so we have decided to adapt our plans and offer a grace period for all current members of the RSI community. If you have a membership, regardless of whether you have previously purchased a tier, you will be able to pledge at the current prices through this weekend. We will keep the limited add-on ships available through that time for everyone who tried to purchase one but wasn’t able. Everything will switch to the new pricing structure on Monday November 26th Billing and Customer Service Issues Over the last 72 hours almost 40,000 new members joined our community and combined with the RSI site going down, sometimes in the middle of someone’s transaction there are quite a few billing issues to resolve. We apologize for any inconveniences, and we just wanted to let you know that our customer support staff is working around the clock to resolve any issues. As there is such a high volume it will take at least a couple of days to work through the backlog of emails and intercom (our customer support software) messages. If you have any issues you would like resolved which you have not previously notified us via billing@cloudimperiumgames.com or info@cloudimperiumgames.com please email sandi@cloudimperiumgames.com. We’re dedicated to resolving any issues, so don’t worry, we will get to you and will do our best to fix any problem. We ask for you to please be patient. We’re a very small company, and while we’re staffing up to take care of our growing customer base, we only have two very overworked people dealing with fixing account issues – Cindy Armstrong, our CFO and Sandi Gardiner, our VP of Marketing. Moving Forward Look for updates from us in the very near future as we go about transitioning the site back to being focused on our community and telling the story of development. For those of our backers in the USA we wish you a warm Thanksgiving holiday for later this week. The biggest “Thank you” possible! Chris Roberts and the RSI team. Links ----- No links available. Images ------ 1 image/jpeg [ ![](https://robertsspaceindustries.com/media/b8ozb6mhispd1r/source/Sc-Metal-Banner1.jpg) ](https://robertsspaceindustries.com/media/b8ozb6mhispd1r/source/Sc-Metal-Banner1.jpg) Sc-Metal-Banner1.jpg [Details](https://api.star-citizen.wiki/comm-links/images/204) Last Modified 12 years ago Size 52.23 KB [Source](https://robertsspaceindustries.com/media/b8ozb6mhispd1r/source/Sc-Metal-Banner1.jpg) [Info](https://api.star-citizen.wiki/comm-links/images/204) Metadata -------- CIG ID 12815 Channel Undefined Category Undefined Series None Comments 266 Published 13 years ago (2012-11-20T00:00:00+00:00) [RSI Article](https://robertsspaceindustries.com/comm-link/transmission/12815-The-Pledge-And-Grace-Period) [API](https://api.star-citizen.wiki/api/comm-links/12815)