CITIZENCON 2954 FAQ
This year's CitizenCon in Manchester is shaping up to be our biggest yet, and we want to make sure you're fully prepared! Below you'll find a list of commonly asked questions surrounding the event, venue, tickets, and more.

Please note that as we get closer to the event, we'll have a wealth of additional information and details to share.

►Where is the event taking place?
Manchester Central

Windmill Street, Manchester M2 3GX England




►How much will tickets cost?
The General Admission and Premium Experience tickets' prices can be viewed on ⁠CitizenCon.com

CitizenCon Gala: TBA in the months ahead




►What will the opening/closing times be for the event?
We’re changing things up this year. Day 1 (Saturday, October 19) will be a much longer day that previous CitizenCon events. In contrast, Day 2 (Sunday, October 20) will be a shorter day, ending earlier than previous CitizenCon events. A detailed schedule will be shared closer to the show.




►Do you have any information about what content to expect at the convention?
We'll share more information as we get closer to the event, including schedule of panels, and insights into physical attractions to be found on the show-floor.




►Can you share any more information about the CitizenCon Gala happening on October 18?
This event will take place at a separate venue in the greater Manchester area. Those attending can expect an unforgettable night of exciting reveals, extra special guests, themed fare, and guided tours of our brand-new Manchester studio. Tickets to this event will be extremely limited, with a very small number being made available. More information and ticket sales to come in the months ahead.




►I couldn’t get the ticket I wanted. Will more tickets be made available?
New tickets will not be made available outside of the ticket schedule. Tickets will be purchasable as long as there is an available quantity.

►I can’t make it to Manchester, will the event be live-streamed?
Yes. It’s 100% free to watch the live stream – we will be broadcasting live at www.twitch.tv/starcitizen.




►Am I allowed to re-broadcast CitizenCon on my own channel?
Yes.




►What ticket options will be available and when do they go on sale?
Tickets will be available in two tiers, both in limited quantities. Here’s a breakdown of what to expect:

CitizenCon 2954 Access Ticket:

Your ticket to both days of CitizenCon also gets you exclusive swag, both physical and digital.

CitizenCon 2954 Premium Experience Ticket:

Elevate your experience with this extremely limited upgrade. Add VIP perks to your ticket including a dedicated private lounge, priority access lanes, extra physical and digital swag, discounted merchandise, and more.

Starting on April 11th, Early Access will open exclusively for Concierge and Subscribers. The following day, April 12th, general sales will be open to the public.

April 11 - Early Access Wave Schedule

Wave 1 | 1600 UTC - April 11

Wave 2 | 0000 UTC - April 12

Wave 3 | 0800 UTC - April 12

April 12 - General Sale Wave Schedule

Wave 1 | 1600 UTC - April 12

Wave 2 | 0000 UTC - April 13

Wave 3 | 0800 UTC - April 13

The CitizenCon Gala is a separate off-site event taking place the day before CitizenCon. Tickets to this event will be extremely limited, with a very small number being made available. More information and ticket sales for this particular event to come in the months ahead.




►Will you be offering a Digital Goodies Pack?
Yes, and it will be included with your CitizenCon ticket. More information on this to come at a later date.




►Will there be a physical swag bag for attendees of the event?
Yes, and it will be included with your CitizenCon ticket. More information on this to come at a later date.




►Can I buy multiple tickets for my friends/family?
Yes! You can buy up to 5 tickets per cart for the general access ticket, and share those tickets with friends once we deliver them, closer to the event.

Due to the limited quantity, Premium Experience tickets are unique, and only 1 per account can be purchased. They are non-giftable/transferrable.




►How and when will tickets be delivered?
Tickets will be emailed to your registered account email closer to the event.




►How will I give the tickets I purchased to my friends/family?
Once tickets have been distributed closer to the event, you'll simply be able to forward them their ticket via email, or print and hand-deliver them.




►If tickets come with Digital Goodies Packs, how will I distribute those to friends/family?
Digital Goodies Packs will be giftable once they are delivered, closer to the event.




►If I am not attending CitizenCon, am I still able to get a Digital Goodies Pack?
Yes! The Digital Goodies Pack will be available on the pledge store separately for those unable to attend. The Premium Experience Digital Goodies Pack will not be available to those without a Premium Experience Ticket.




►What should I bring?
Please remember to bring your printed ticket (or a digital copy stored on your mobile device) and your photo ID.




►Can I come in Cosplay?
Heck yeah! Cosplay is encouraged. In the best interest of security, we will prohibit prop weapons though, so please leave those at home.




►Is there an age restriction for attending?
Yes, for CitizenCon (October 19-20), all attendees must be 18 or over.




►Can non-backers acquire a ticket to the event?
Yes.




►Will CitizenCon tickets be available for store credit? Can I use a coupon to discount the purchase price of a ticket?
No, CitizenCon tickets are not purchasable via store credit and cannot be discounted with a coupon.




►Will food be available?
We will have a selection of food and drink vendors throughout the venue.




►Am I able to bring my own food or drink? What about a personal water bottle?
Yes, you are allowed to bring outside food/drinks and personal water bottles. No outside alcohol allowed.




►Will there be any new merchandise available at CitizenCon?
Yes, we'll debut new merchandise at CitizenCon which will be revealed at the event.




►Is there somewhere to leave my bag and coat?
Yes, all attendees will be encouraged to store their belongings in the visitor’s coat check. That said, we strongly discourage attendees from bringing large bags.




►Is there a Lost and Found?
Yes. Manchester Central keeps lost property for two months. After this time it is given to charity. If you have lost something at Manchester Central, email our concierge team or call 0161 834 2700.




►Will seating be available?
Yes, there will be seating. There will be no assigned seats, and location of seating will be first come first serve.




►Will there be security at the event?
Yes.




►What are the rules concerning in-house photography/recording?
In general, photography and recording are encouraged. However, there may be some areas and aspects of the event that are off-limits in that regard throughout the day. Clear indication of areas where photography is not permitted will be found on-site.




►Is the event wheelchair accessible?
Yes. More information on Manchester Central accessibility accommodations can be found here.




►Will there be a separate line for ADA registration?
Absolutely! Rest assured, there will indeed be a separate line designated specifically for ADA registration, so feel free to approach the staff line with confidence, knowing that we're here to assist you every step of the way!




►If I can no longer attend, can I cancel and get a refund?
No, tickets are non-refundable. Once purchased, they cannot be refunded or exchanged for another event. We recommend ensuring your availability before purchasing tickets. If you have any concerns or questions, please feel free to reach out to our support team for assistance.




Have additional questions? Head over to Spectrum! We'll be monitoring this thread and answering as many questions as possible. See you all in October!

--- Thu Apr 04 2024 18:00:00 GMT+0200	
+++ Thu Apr 04 2024 18:00:00 GMT+0200	
@@ -14,0 +14,8 @@
+►How much will tickets cost?
+The General Admission and Premium Experience tickets' prices can be viewed on ⁠CitizenCon.com
+
+CitizenCon Gala: TBA in the months ahead
+
+
+
+
@@ -33 +41 @@
-Tickets will not be made available outside of the ticket schedule. The only exception to this is if a ticket is returned, it will be re-added to the pool.
+New tickets will not be made available outside of the ticket schedule. Tickets will be purchasable as long as there is an available quantity.
@@ -35,3 +43,0 @@
-
-
-
@@ -50,0 +55,34 @@
+►What ticket options will be available and when do they go on sale?
+Tickets will be available in two tiers, both in limited quantities. Here’s a breakdown of what to expect:
+
+CitizenCon 2954 Access Ticket:
+
+Your ticket to both days of CitizenCon also gets you exclusive swag, both physical and digital.
+
+CitizenCon 2954 Premium Experience Ticket:
+
+Elevate your experience with this extremely limited upgrade. Add VIP perks to your ticket including a dedicated private lounge, priority access lanes, extra physical and digital swag, discounted merchandise, and more.
+
+Starting on April 11th, Early Access will open exclusively for Concierge and Subscribers. The following day, April 12th, general sales will be open to the public.
+
+April 11 - Early Access Wave Schedule
+
+Wave 1 | 1600 UTC - April 11
+
+Wave 2 | 0000 UTC - April 12
+
+Wave 3 | 0800 UTC - April 12
+
+April 12 - General Sale Wave Schedule
+
+Wave 1 | 1600 UTC - April 12
+
+Wave 2 | 0000 UTC - April 13
+
+Wave 3 | 0800 UTC - April 13
+
+The CitizenCon Gala is a separate off-site event taking place the day before CitizenCon. Tickets to this event will be extremely limited, with a very small number being made available. More information and ticket sales for this particular event to come in the months ahead.
+
+
+
+
@@ -107 +146 @@
-Yes, for CitizenCon (October 19-20), all attendees must be 13 or over. Minors must be accompanied by an adult. For the CitizenCon Gala (October 18), attendees must be 18 years or older.
+Yes, for CitizenCon (October 19-20), all attendees must be 18 or over.