User Support System Update - [Comm-Links](https://api.star-citizen.wiki/comm-links) - User Support System Update User Support System Update ========================== Undefined Undefined None [Previous](https://api.star-citizen.wiki/comm-links/12988) [Next](https://api.star-citizen.wiki/comm-links/12990) Content ------- English Greetings Citizens, We’re pleased to announce that we’re streamlining the Star Citizen user support experience. We’re reducing the number of e-mails needed to contact the team: instead of specific addresses for each question, you should now contact support@cloudimperiumgames.com for any account, billing or other support issue. The Contact Us page has been updated to reflect this change, effective immediately. Any e-mails you’ve already sent to admin@, billing@, privacy@ or info@ have been forwarded to the new system, so there is no need to resend an outstanding ticket. As always, if you have a question about or suggestion for the game you should post it to the forums. The new website, currently planned for launch next month, will include enhanced functionality to allow you to securely contact support with built-in forms. Behind the scenes, we are rolling out an interactive help desk that will allow our growing support team to more efficiently answer your questions and solve your problems. This system will be instrumental in helping us as we launch the new website, the hangar module and the dogfighting alpha… so we wanted to get it in place as soon as possible. We’re anticipating improved response time and more thorough support effective immediately! Chris Roberts Interview While he was in town last week, Chris Roberts took the time to appear on Kick Start, a podcast dedicated to discussing Kickstarter projects. The audio quality for their questions isn’t great, but Chris talks about Star Citizen for nearly 45 minutes! Check it out: Wingman’s Hangar It’s almost time for a new Wingman’s Hangar! This week, Wingman interviews John Erskine, Cloud Imperium’s new Director of Studio Services. Plus Forum Feedback, the Week in Review and all the other segments you know and love. Check it out tomorrow at 11 AM CST (-5 GMT) for the latest news about how Star Citizen is progressing! Grüße Bürger, Wir freuen uns, Ihnen mitteilen zu können, dass wir die Benutzerunterstützung von Star Citizen optimieren. Wir reduzieren die Anzahl der E-Mails, die für die Kontaktaufnahme mit dem Team erforderlich sind: Statt spezifischer Adressen für jede Frage sollten Sie sich nun an support@cloudimperiumgames.com wenden, wenn Sie Fragen zu Konten, Rechnungen oder anderen Supportfragen haben. Die Seite Kontakt wurde mit sofortiger Wirkung aktualisiert, um dieser Änderung Rechnung zu tragen. Alle E-Mails, die Sie bereits an admin@, billing@, privacy@ oder info@ gesendet haben, wurden an das neue System weitergeleitet, so dass es nicht notwendig ist, ein ausstehendes Ticket erneut zu senden. Wie immer, wenn du eine Frage zu oder einen Vorschlag für das Spiel hast, solltest du es in den Foren posten. Die neue Website, die derzeit für den Start im nächsten Monat geplant ist, wird erweiterte Funktionen enthalten, die es Ihnen ermöglichen, den Support mit integrierten Formularen sicher zu kontaktieren. Hinter den Kulissen führen wir einen interaktiven Helpdesk ein, der es unserem wachsenden Support-Team ermöglicht, Ihre Fragen effizienter zu beantworten und Ihre Probleme zu lösen. Dieses System wird uns bei der Einführung der neuen Website, des Hangarmoduls und des Luftkampfes alpha.... helfen, also wollten wir es so schnell wie möglich in Betrieb nehmen. Wir erwarten ab sofort eine verbesserte Reaktionszeit und einen umfassenderen Support! Chris Roberts Interview Während er letzte Woche in der Stadt war, nahm sich Chris Roberts die Zeit, bei Kick Start zu erscheinen, einem Podcast, der sich der Diskussion über Kickstarter-Projekte widmet. Die Audioqualität für ihre Fragen ist nicht gut, aber Chris spricht fast 45 Minuten lang über Star Citizen! Sieh dir das an: Wingman's Hangar Es ist fast Zeit für einen neuen Wingman's Hangar! Diese Woche interviewt Wingman John Erskine, den neuen Director of Studio Services von Cloud Imperium. Plus Forum Feedback, die Week in Review und alle anderen Segmente, die Sie kennen und lieben. Schauen Sie morgen um 11 Uhr CST (-5 GMT) vorbei, um die neuesten Nachrichten darüber zu erhalten, wie sich Star Citizen entwickelt! Greetings Citizens, We’re pleased to announce that we’re streamlining the Star Citizen user support experience. We’re reducing the number of e-mails needed to contact the team: instead of specific addresses for each question, you should now contact support@cloudimperiumgames.com for any account, billing or other support issue. The Contact Us page has been updated to reflect this change, effective immediately. Any e-mails you’ve already sent to admin@, billing@, privacy@ or info@ have been forwarded to the new system, so there is no need to resend an outstanding ticket. As always, if you have a question about or suggestion for the game you should post it to the forums. The new website, currently planned for launch next month, will include enhanced functionality to allow you to securely contact support with built-in forms. Behind the scenes, we are rolling out an interactive help desk that will allow our growing support team to more efficiently answer your questions and solve your problems. This system will be instrumental in helping us as we launch the new website, the hangar module and the dogfighting alpha… so we wanted to get it in place as soon as possible. We’re anticipating improved response time and more thorough support effective immediately! Chris Roberts Interview While he was in town last week, Chris Roberts took the time to appear on Kick Start, a podcast dedicated to discussing Kickstarter projects. The audio quality for their questions isn’t great, but Chris talks about Star Citizen for nearly 45 minutes! Check it out: Wingman’s Hangar It’s almost time for a new Wingman’s Hangar! This week, Wingman interviews John Erskine, Cloud Imperium’s new Director of Studio Services. Plus Forum Feedback, the Week in Review and all the other segments you know and love. Check it out tomorrow at 11 AM CST (-5 GMT) for the latest news about how Star Citizen is progressing! Links ----- Text URL iframe [ http://www.youtube.com/embed/6vzlda0-XoY?rel=0 ](http://www.youtube.com/embed/6vzlda0-XoY?rel=0) iframe [ http://www.youtube.com/embed/BSfbP-ov6BA?rel=0 ](http://www.youtube.com/embed/BSfbP-ov6BA?rel=0) Images ------ 1 image/jpeg [ ![](https://robertsspaceindustries.com/media/y1nabwdxv6knwr/source/Test_renders6g_main_comp_bord.jpg) ](https://robertsspaceindustries.com/media/y1nabwdxv6knwr/source/Test_renders6g_main_comp_bord.jpg) Test_renders6g_main_comp_bord.jpg [Details](https://api.star-citizen.wiki/comm-links/images/466) Last Modified 12 years ago Size 1.79 MB [Source](https://robertsspaceindustries.com/media/y1nabwdxv6knwr/source/Test_renders6g_main_comp_bord.jpg) [Info](https://api.star-citizen.wiki/comm-links/images/466) Metadata -------- CIG ID 12989 Channel Undefined Category Undefined Series None Comments 77 Published 12 years ago (2013-05-09T00:00:00+00:00) [RSI Article](https://robertsspaceindustries.com/comm-link/transmission/12989-User-Support-System-Update) [API](https://api.star-citizen.wiki/api/comm-links/12989)